Shipping policy
Effective Date: August 11, 2026
Thank you for shopping with Motherhood Made. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for important information regarding order processing, delivery timelines, and shipping terms.
1. Order Processing Time
• All orders are packed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has shipped, along with tracking information.
• During peak seasons, product launches, or promotional events, processing times may be slightly extended.
2. Shipping Rates & Delivery Estimates
• Free standard shipping on orders over $50. Below that, shipping is calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
• Domestic (USA) orders: 3–7 business days after dispatch.
Delivery times are estimates and may vary due to factors outside our control, including carrier delays or high shipping volumes.
3. International Shipping
Motherhood Made does not ship outside the USA. All orders must be shipped to a valid address within the United States.
4. Order Tracking
• Once your order has shipped, you will receive an email containing a tracking number. Please allow 24–48 hours for tracking information to update.
• If you do not receive tracking information within 5 business days of placing your order, please contact our support team.
5. Incorrect Address Disclaimer
It is the customer's responsibility to ensure that the shipping address is entered correctly at checkout.
If an incorrect address is provided:
• Motherhood Made is not responsible for orders shipped to the wrong address.
• If the package is returned to us, additional shipping fees may apply for reshipment.
If you spot a mistake, contact us within 1 business day of ordering and we will try to catch it before your parcel is packed.
6. Lost or Stolen Packages
Motherhood Made is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
If your package is marked delivered but you have not received it, please:
1. Check with neighbors or your local delivery office.
2. Contact the shipping carrier directly.
3. Reach out to us for assistance if needed.
7. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the damaged item and packaging
We will review your case and provide a resolution.
8. Shipping Delays
While we aim to meet all estimated delivery times, delays may occur due to:
• Weather conditions
• Carrier disruptions
• High seasonal demand
Motherhood Made is not liable for shipping delays caused by external factors beyond our control.
9. Contact Us
If you have any questions about your shipment, please contact us at:
Email: support@motherhoodmade.com
Phone: +1 (980) 385-5351
Business Hours: 9AM–5PM Monday–Friday EST (GMT-05:00)
Address: Motherhood Made, 6545 Market Ave. North STE 100, Canton, OH 44721, United States